Our helpdesk provides support for the following products:
- DeskPerso
- SCPE (Smart Card Personalization Environment)
- SmartDataCenter
- EMV Insight
- MSDP Manager
Support conditions of certain products
DeskPerso
When purchasing DeskPerso DeskPerso you get one year free support. After the first year the support period may be extended.
SCPE, SmartDataCenter, EMV Insight, MSDP Manager
There is a surcharge for the technical support of these products.
We provide support
Via e-mail
Please send your support request to This email address is being protected from spambots. You need JavaScript enabled to view it. from your corporate mail server.
Please indicate the following in your e-mail :
- product name;
- product serial number and the name of organisation it is registered to;
- problem description;
- brief list of steps to reproduce the problem;
- your name and contact information;
If possible, please attach all the relevant logs.
By phone
+7 (495) 276 06 33 (ext. 235)
+7 (495) 589 27 25 (ext. 235)
+7 (985) 435 67 63
Telephone support is available on working days from 10.00 to 18.00 GMT+3.
Via Internet support system
You can use the "Internet support system", which provides the following services:
| Product news (currently available only in russian, may be translated on demand) |
|
| FAQ (currently available only in russian, may be translated on demand) |
|
| Subject conferences on PRONIT products * |
|
| Downloads * |
|
* - Only for registered users
To obtain access to the Internet support system please send e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
Please indicate the following information:
- your organisation;
- the product you hasve installed and its serial number;
- name and position the the person, who will get an account;
- login you want to have in the system.
Pasword will be sent to you via e-mail.
